The Business Brickyard

The personal Blog of Howard Mann. Author, Speaker & Entrepreneur. - November 21st, 2008

We get in trouble when we forget the basics. We get out of trouble when we remember the basics. We stay out of trouble when we become perpetually "insane" about the basics.

Tom Peters from this great blog post

17
Sep
08

Do As I Say...

I probably have bought something at a Barnes & Noble bookstore 50-60 times in the past year. EVERY time I come up to the register the cashier immediately asks "Are you a member of our frequent readers club?"

I always answer no. To my continued amazement, they then simply ring up the sale without further comment.

I wonder what would happen to the growth of their "club membership" (and all the good customer interaction that could grow from it) if instead of telling their cashiers what to do they told them why they were doing it?

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B&N is a fee based membership If you're a teacher K-12, then you can get a free memebership, but post-secondary is excluded - Borders is free for everyone.

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